A missed call is a missed opportunity. Whether your business is a Main Street store or a large corporation, when a customer picks up the phone to call, they have a good reason for it. It may be a problem that needs to be addressed, a new order to be placed, or a question that must be answered. A call handling service can ensure that your customers will speak to a live human being every time.
An easy way to improve customer satisfaction
A live telephone answering service means better customer service. For customers, there are few experiences more frustrating than having to fight their way through an automated system only to leave a voicemail in the hope that their call will be returned. In f
Few companies would disagree that listening to your customers is crucial to business success. Considering that typically only 4% of dissatisfied customers are actually heard by an organization, then need to listen seems overwhelmingly strong. While social media certainly has a role to play in connecting companies with their clientele, the humble telephone is still the preferred form of contact for over 60% of American customers, at least when it come stop customer service. Little wonder then that more companies are opting for 24 hour answering service facilities to ensure that customers can reach them at any time.
Studies have found that such 24 hour answering services can improve customer satisfaction