A missed call is a missed opportunity. Whether your business is a Main Street store or a large corporation, when a customer picks up the phone to call, they have a good reason for it. It may be a problem that needs to be addressed, a new order to be placed, or a question that must be answered. A call handling service can ensure that your customers will speak to a live human being every time.
An easy way to improve customer satisfaction
A live telephone answering service means better customer service. For customers, there are few experiences more frustrating than having to fight their way through an automated system only to leave a voicemail in the hope that their call will be returned. In fact, researchers have found that the quality of customer service provided by a business has a direct impact on customer retention.
Since returning customers are the best customers, good customer service directly affects your profitability and the bottom line. Researchers have also found that bad news travels faster than good news. That’s not exactly how they phrase it, of course. Statistics show that it can take twelve positive customer experiences to make up for one bad one.
Customers who are dissatisfied with the service they receive will cancel purchases, write off a business, and spread the word. Luckily, there are some simple steps you can take to improve customer satisfaction.
Call handling services for small businesses
For businesses with a high frequency of client interaction, such as HVAC, plumbing and electrical, law offices and medical offices, property management, etc., it’s important to be available at all times to customers and clients. A call handling service allows you to do that without adding more employees or increasing your own workload.
An after hours answering service is also an easy way to grow your business if you’re a one- person operation. Without a huge outlay of resources or having to hire new employees, you can extend your customer service.
One of the biggest advantages of a call handling service is that it can be customized for your own unique needs. From small mom and pop stores to large corporations, you can set up your service just as you need it.
Never miss a call
For businesses like healthcare providers, medical device providers, trades and service professionals such as HVAC, plumbing, electric, contractors, etc., property management companies and professional service providers like law offices and accounting offices, a missed call may also be a missed opportunity for new customers.
Most people feel that if they reach a recorded message when calling with their concerns or new orders, the business isn’t really focused on their needs. That’s the fastest way to lose both new and existing customers. With a 24 hour answering service and virtual receptionist services, your customers will always find a live human voice at the other end of the line.
With a live 24 hour answering service, your customers will always find someone to handle their questions, complaints and concerns. It’s one of the least costly and most effective ways to improve customer service and customer satisfaction. Studies show that prioritizing customer service leads to 60% higher profits.
Running a business, on any scale, can be a difficult task. With a call handling service, you can get help with one of the most important tasks for your business.