Archive for December, 2016
If you’ve just launched your first business, you want world-class phone solutions to assist with your day-to-day operations. Furthermore, when you choose an effective system, it can reduce your start-up and working costs as well as create a more efficient workplace environment.
If you’ve been in business for a while, and are still using an old traditional phone system, isn’t it time to upgrade? By the end of 2018, experts predict that only six percent of people in the United States will still use a traditional landline.
If you have a small business, you may be interested to know that switching to Voice Over Internet Protocol, or VoIP, can reduce your local phone costs. It’s been shown that these costs can be reduced up to 40%, which is a significant figure.
Furthermore, your initial costs can also be reduced. When you choose VoIP as a new business phone solution, your business start-up costs can be reduced up to 90%.
In addition to reducing costs, VoIp business systems can make a major impact on communication efficiency and effectiveness. An article in Forbes discussed a study that was conducted with over ten-thousand companies that reported an improvement in their employees’ time management.
The results of this study showed that prior to adopting VoIP, extended response times between calls actually wasted 71% of the Internet leads received by these businesses. This study also showed that return calls, on average, took two days. When considering that representative were only calling 1.3 times, it’s not a surprise that these Internet leads were wasted.
When Unified Communication services that include VoIP are adopted, organizations have reported that their in-house communications have improved. Each employee, for example, was able to save approximately 32 minutes a day because they were able to contact each other on their first attempt.
Message management is also a major business concern, and unified messaging is a time-saving feature. Employees have been able to save 43 minutes a day as a result of using this. It also makes a difference with mobile workers. They were able to save 55 minutes a day due to having a more efficient message management system.
Mobile technology usage is increasing, according to The Connected Executive, Forbes Insights, 2016. This report predicated that in 2016, 51% of organizations would be conducting business primarily on these devices.
Since Unified Communications includes everything from instant messaging to video conferencing, it’s clear how effective it can be as a means to connect with colleagues, employees, and clients. A recent survey showed that three-way calling is currently the most popular business phone feature.
It’s also interesting to note that in 2015, 70% of business contact centers were planning to expand their usage of virtual agents. This feature can also make a major difference by increasing access to your business.
When asked what business feature they would most like to see in the future, a recent survey showed that 38% of its participants wanted to be able to access their voice mail messages by e-mail attachments. Given recent technological advancements, it’s likely this is already being developed.
More and more businesses are choosing to upgrade to cloud based business phone systems that possess advanced hosted telephone technologies. These world-class phone solutions are making it even easier to maintain contact with employees, colleagues, customers, and clients.
When looking for world-class phone solutions for your business, it makes sense to choose Unified Communications and VoIp. If you’re still using an old landline to conduct business, it’s time to go-mobile.
If you run or manage a business, it is likely that you generate a large amount of data on a daily basis that needs to be stored and protected in the most efficient and secure manner possible. To accomplish this, many businesses have on-site storage servers that need to be looked after, maintained and handled delicately at all times, along with advanced security measures that ensure the safety and protection of this sensitive data. The problem of data storage is something that all businesses have to tackle one way or another, and in many cases the solution leaves a lot to be desired. If you find yourself in a similar situation with her business, and are looking for a better, more cost-effective and more efficient way to securely store all your business data, it might be the right time to take a look at a cloud hosting server.
So, what are cloud servers and how can they be of use to you as a business? Cloud technology has taken over the world by storm in recent years, and one of the important and convenient options that it provides you when it comes to handling business storage is the option to use cloud hosting servers. Cloud hosted servers in the minute the need for your business to have off-site storage solutions that can often be extremely expensive to deploy and maintain, and even more expensive to scale up efficiently should you ever need more storage. Cloud Web hosting takes care of this very important business need by offering you storage space off-site, which is managed and maintained by a dedicated team of experts and professionals. All you need to do is purchase a package for the amount of storage that you need, establish the means of communication and the correct credentials, and what you end up with is reliable, secure storage for all your sensitive data without having to spend enormous amounts of resources to deploy and maintain in-house storage equipment and the staff to service it.
Let us now take a look at some of the important advantages that cloud hosting servers can bring to your business, and then analyze the potential of this technology to streamline and enhance your storage. If you understand the essence of our technology, it essentially enables you to use off-site assets to empower your business through a subscription method. The first and most important benefit this can bring to your business is cost savings. Having secured storage options in your office involves the purchasing of expensive equipment and the hiring of skilled staff to look after it. Furthermore, you also have to invest in security measures including preventive measures against fire hazards and electrical surges. Moving to cloud hosting servers negates all of these needs, and gives you with the secure storage that you need at a fraction of the cost. The storage solution is managed and maintained remotely, and errors are fixed instantaneously by a dedicated group of experts, which means that you do not have to worry about either the security or the integrity of your important business data.
Another important factor here is controlling access to your sensitive information. Often for cloud hosting servers allows you to effectively control the access to your data through a simple, secure system of credentials. You can even create a hierarchy of different levels of access and assign them to people appropriately, creating a system of access that is thoroughly secure and mostly free from threats of penetration or unfair use. Another important advantage is the sheer flexible scalability that comes with cloud hosting servers. If you need more storage, all you need to do is migrate to a different storage plan, and you get all the extra storage that you need. Compared with in house solutions which can be extremely expensive to scale up, this is a seamless procedure.
With all these important points in mind, it is easy to appreciate that there is a lot going for migrating to cloud hosting servers. Making such a move can help your business with robust, flexible and scalable storage solutions with great security measures.
A missed call is a missed opportunity. Whether your business is a Main Street store or a large corporation, when a customer picks up the phone to call, they have a good reason for it. It may be a problem that needs to be addressed, a new order to be placed, or a question that must be answered. A call handling service can ensure that your customers will speak to a live human being every time.
An easy way to improve customer satisfaction
A live telephone answering service means better customer service. For customers, there are few experiences more frustrating than having to fight their way through an automated system only to leave a voicemail in the hope that their call will be returned. In fact, researchers have found that the quality of customer service provided by a business has a direct impact on customer retention.
Since returning customers are the best customers, good customer service directly affects your profitability and the bottom line. Researchers have also found that bad news travels faster than good news. That’s not exactly how they phrase it, of course. Statistics show that it can take twelve positive customer experiences to make up for one bad one.
Customers who are dissatisfied with the service they receive will cancel purchases, write off a business, and spread the word. Luckily, there are some simple steps you can take to improve customer satisfaction.
Call handling services for small businesses
For businesses with a high frequency of client interaction, such as HVAC, plumbing and electrical, law offices and medical offices, property management, etc., it’s important to be available at all times to customers and clients. A call handling service allows you to do that without adding more employees or increasing your own workload.
An after hours answering service is also an easy way to grow your business if you’re a one- person operation. Without a huge outlay of resources or having to hire new employees, you can extend your customer service.
One of the biggest advantages of a call handling service is that it can be customized for your own unique needs. From small mom and pop stores to large corporations, you can set up your service just as you need it.
Never miss a call
For businesses like healthcare providers, medical device providers, trades and service professionals such as HVAC, plumbing, electric, contractors, etc., property management companies and professional service providers like law offices and accounting offices, a missed call may also be a missed opportunity for new customers.
Most people feel that if they reach a recorded message when calling with their concerns or new orders, the business isn’t really focused on their needs. That’s the fastest way to lose both new and existing customers. With a 24 hour answering service and virtual receptionist services, your customers will always find a live human voice at the other end of the line.
With a live 24 hour answering service, your customers will always find someone to handle their questions, complaints and concerns. It’s one of the least costly and most effective ways to improve customer service and customer satisfaction. Studies show that prioritizing customer service leads to 60% higher profits.
Running a business, on any scale, can be a difficult task. With a call handling service, you can get help with one of the most important tasks for your business.