Hotels are always looking for the most thorough ways to help customers get to their rooms and keep people moving, because they live a very busy lifestyle. Many people who work with hotels find that the customer service needs to be prime, because there are many occasions in which a guest is going to have to rely on customer service to get exactly what they need. This is why hotel management should always be well-versed on the many ways that they can give guests the best experience possible, which means that hotel technology must be updated and implemented as necessary. This is why hotel front desk software should always be updated and used.
Travelers Are Looking for the Best Hotels
Why should your hotel always be the best and at the forefront? Travelers will only notice it based on the things they hear about a hotel, such as the technology that is used and whether or not other guests had a wonderful experience due to the hotel functioning properly and tailoring to their needs. Did you know that travelers conduct research about 17 times before visiting a hotel? Hotels should always stay updated by keeping themelves relevant on the Internet, because 53% of people use their mobile devices nowadays to do this research and land the best hotel.
A hotel should implement every measure possible to give their customers the best experience because, when it comes to hotels, you want these travelers to come back time and time again because you truly rank at the top of the list when it comes to everything they need out of your services. About 86% of customers quit doing business with a company in 2011 because customer service was not at its best. Customer service, the newest technology, and speedy results are exactly what people are looking for when they travel, which is why hotel front desk software should always be updated to suit these needs.
Hotel software certainly helps when it comes to drawing in consumers and helping them choose the best hotel out there. Do you want your hotel to rank? Consider technology that will keep you at the top of the list, all the time.
Even if we want to deny it, the fact of the matter is that software runs our lives. From the hotel management system software that allows us to make reservations to employee retention software that allows managers to create work schedules and take into account the latest days off requests, software helps us manage our stays and our work schedules. And while this may seem like a really impersonal fact, the reality is that this software also allows the front desk manager to call a guest by name upon check in and make sure that the best hotel staff remain happy and on the job.
In addition, software provides the technology in hotel rooms that we all enjoy during our stay. From being able to scan the room service menu online and place an order for your favorite items to being able to request extra bath towels for the pool, we are reliant on technology. Even the fact that we can walk around with a slim credit card shaped room key instead of a clunky old fashioned room key on a large heavy and large plastic key chain is the result of the hotel software and technology. Reprogrammed with a swipe, hotels can provide their guests the exact number of keys that they want for each and every stay.
Room Cleaning and Employee Retention Software Provides a Great Way to Connect with Guests
Everyone enjoys a great stay at a fabulous hotel, and the fact of the matter is that every one of those stays was a success because of the technology behind the scenes. Consider some of these facts and figures about the hotel industries and the things that make guests feel the most comfortable and what can improve these stays:
- 75% of consumers indicated that they were planning one or more weekend getaways this winter.
- 74% of travelers plan to return to a destination they have visited previously, so it is essential to make sure that every guest has an experience that they want to return to.
- Employee retention software helps ensure that hotels run efficiently as possible.
- Travelers conduct nearly 17 research sessions before booking.
- Research shows that building loyalty with 5% more customers can lead to an increased average profit between 25% and 100% a customer.
Hotel trends and predictions are what will help determine the future of the places that we stay, and these predictions are monitored and tracked by software. Software that is both behind the scenes and invisible, but is responsible for the conveniences that we find when we book a hotel stay.
Behind the scenes of every hotel stay is an entire network that enables that stay. From the staff the prepares the room to the front desk personnel who check you in to the hotel front desk software that monitors what rooms are ready, hotel property management requires a series of tightly monitored tasks. And while visitors only have one simple question about whether or not the room is ready, the front desk clerk is monitoring the latest technologies in hotel property management to make sure that they can give the fastest, but most accurate answer.
Hotel management software features allow front door concierges, front desk managers, and room service personnel to coordinate their efforts to serve their guests at the highest level. Hotel trends indicate that a growing number of travelers use the internet to investigate, and often book, their stays. This is another reason why hotel front desk software is important. The coordination of online bookings with onsite reservations is essential if properties want to make sure that individual properties are not overbooked or under utilized.
It may come as no surprise that 74% of travelers plan to return to a destination they have visited previously. Likewise, it should come as no surprise that hotel properties use this statistic to stay connected to guests who may return in the future. By offering an online discount or making sure that the best and most frequent visitors are offered significant discounts, hotels hope to promote loyalty.
Although the intent of the majority of hotel software is used to enhance the experience of current guests and promote future stays, it is also important to note that these same technologies can help handle and remedy the complaints and concerns of guests who are not satisfied with their stay. The fact that so many consumers examine online reviews before they make reservations makes it even more important to successfully deal with any customer complaints. The latest research, in fact, indicates that travelers conduct as many as 17 research sessions before booking. A recent study showed that 96% of customers forced to expend “high” effort with a company over a problem are likely to be disloyal in the future, according to CEB research. Hotel front desk software is the first step in helping property managers track the complaints and small problems that customers present.
Technology has impacted our lives in ways that few would have predicted a decade ago and the hotel industry is no exception. Whether you make a phone call or go online to check the availability or a room and the price, your request is in some way touching hotel property management software.
Running a successful hotel is all about efficiency, but managing efficiency while still giving customers a great experience can be tough. The average hotel no-show rate is 10% every day, which means empty rooms. At the same time, 86% of consumers say they’ve stopped doing business with a company because they had a bad customer experience. That means a constant balancing act between pleasing customers and keeping the place full.
In the modern world, hospitality management software has made it possible to increase efficiency while providing customers with a great online experience. IN recent years, mobile device queries about travel have increased by more than 50%, and an average of 53% of people in the United States use their mobile devices to find travel information. Having the right hotel front desk software is crucial, but how do you find the best hotel software systems?
Look for Hotel Management Systems that Have a Free Trial
The best hotel software systems will offer free trials so you can do a test run and compare systems. This lets you figure out which system will be best for your needs, as well work out some of the kinks early on.
Check Your Rules
If you are running a franchised hotel, be aware that many have rules about what software you’re allowed to use. Some will let the franchises use whatever they prefer. If you’re a small property like a bed and breakfast, you can often use a really basic system.
Know the Two Main Types of Software Systems
One is property management systems, commonly referred to as a PMS system, and the other is a hotel ERP. The best hotel software systems are the ones that best fit your needs and budget. A PMS system is usually adequate for small hotels, but larger chains will need the greater automation and resource optimization of a hotel ERP.
What Features Should the Best Hotel Software Systems Offer?
Obviously there should be point of sale solutions to allow customers to purchase and reservations software to let customers plan their stay. Increasingly, many customers will reject a property outright if they cannot make a reservation online. Other good perks to these systems include maintenance management to track things like taxes and work orders, front desk and housekeeping management to schedule wakeup calls and assign work, and customer relationship management that lets you track the profiles of your guests and do all you can to keep their business.
What are the Benefits of Hotel Software?
The automation that these services provide allow you to improve your control for the sake of efficiency and provide customers a better experience. The systems also allow managers to access information remotely from any device, which lets them take charge of a situation at any moment and fix customer issues promptly. One of the biggest benefits, though, is the expanded market reach such systems provide, and the ability to keep everything seamlessly synced and avoid double bookings or lost bookings.
There are a lot of systems out there worth exploring. Take some for a test drive and evaluate their usability and applicability to your hospitality needs.
As you continue to work with a executive search consultant service to fill positions in your company, you find yourself wanting to remind candidates of the basics of good interviewing techniques. The job placement agency that you work with offers to provide executive search consultant services as well as help with salaried positions, but what you really want is a pool full of candidates who look like they want the job and are not just going through the motions.
In the interview, for instance, it is essential to make sure these applicants do not let your cell phone be a distraction. It is also important to make sure that you let the interviewer do most of the talking. Instead, you find yourself competing with technology and the egos of the applicants. Some of them cannot quit talking enough for you to even get all of your questions in.
Most interviews are designed to find out about whether an applicant is a good fit for the job, what are your current job skills, and a little bit about your personality. Interviewers also want to know how good you are at assessing your own weaknesses. It is important, however, to make sure that you do not talk about your character flaws. The candidates that you have seen in the last few months, however, seem to have forgotten these basics.
Executive Search Consultant Services Strive to Provide the Best Candidates
There are two basic kinds of questions in an interview. The straight forward questions that are a part of every traditional interview. The other type of interview questions that you might come across are attempting to assess behavioral qualities you have. These questions are to evaluate your past to see if you are a good candidate for the job. The important part of these questions is to make sure that you demonstrate how have succeeded in a variety of work environments and situations.
The best agencies remind candidate to keep all of the conversations positive. Highlight the good things about past jobs and past supervisors. In addition, it is also important that the candidate has some of his or her own questions ready when they come for the interview. It is also important to make sure that you let a potential employer know that you are definitely interested in the job.
Getting and Keeping the Best Employees Can be a Challenge
As many as 2.7 million workers voluntarily left their jobs at the end of June 2015. This number represented a 25% increase compared to the year 2013. As companies continue to find ways to find the most reliable and viable candidates, a growing number are looking to executive search consultant services to fill some of their top positions. It is a known fact that 86% of companies with employee recognition programs cite an increase in worker happiness, so it makes sense that companies are also searching for retention help as well.
One way that staffing companies can help their clients find and keep the best candidates is to encourage diversity. In fact, McKinsey?s research indicates that gender-diverse companies are 15% more likely to outperform their peers. Likewise, ethnically-diverse companies are 35% more likely to do the same. From the basics of good interviewing techniques to the latest trends in creating a diverse work force, staffing companies are often the solution.
Will any company see a benefit from hiring executive search firms to help them with critical hires, or even with HR consulting? Here are a few things to consider:
- Think about your search requirements In other words, do you have a hiring team? If so, do they have all the procedures in place to make a successful hire? Some of the things they will need to be able to do is keep up frequent contact with potential hires, standardize and simplify the application process, and deal with branding and reputation. They may also need some specialized knowledge about where to even go looking for the right candidates. A Robert Hall survey of 1,400 executives found that 36% of them believed that a poor skills match was a major factor in failed hires, followed by unclear performance objectives. If your human resources department does not have clear procedures in place and confidence in their ability to find and match quality talent, executive search firms could be the way to go.
- How long do you have to hire? If a search takes too long, the best candidates might get away. This is another situation where bringing in some human resources consultants could be the right way to go. Executive search firms can not only help you find and hire the right candidates quickly, but can also assist with streamlining your own in-house process for the future.
- What’s the cost to benefit ratio? What will it cost you in lost man hours and focus to apply your own people to the process? The hunt can be difficult and could even mean having to acquire the right software and website tools. However, that cost might be offset by letting your own in-house HR department hone skills they will need for the future. It all depends on the position in question and your current goals and unique needs.
- Will you be able to woo the candidates you want? By hiring executive search firms, you get access not only to their expertise, but also their reputation and their access to the candidate pool. They may even be able to approach candidates that are not actively looking to change jobs and help them see the benefits of making a change. Talent acquisition companies also have the expertise and resources to do thorough background checks and otherwise complete due diligence with potential hires in ways that might be too difficult and time consuming for your company.
- Do you need to keep the search confidential? This is a big reason companies hire executive search firms, but it is not always the first reason considered. Are you replacing an employee but need to keep that under wraps for a while? Are you on the lookout for a specific candidate but do not want word getting out about it to other candidates or companies that might want to start a bidding war? Recruiting firms are able to keep things confidential until you are ready to announce your new executive hire.
Strategic human resources consultants can provide enormous tangible and even intangible benefits to any company and can streamline and simplify what can be a difficult and expensive process. Next time you have an important hire in the pipeline, take time to consider whether an executive search firm could be the right move for your company.
Data matching software is a technology that once seemed futuristic, but in these days where text mining software and smart geotagging is crucial for companies to achieve success, data matching software is an important part of the technological and business world. With data matching software, we can analyse text and match it to a greater efficiency than ever before.
Text analysis is incredibly important to the success of a business. Through text mining, businesses can determine accurate risk assessment as well as compliance and threat detection. This means that businesses and companies are better able to protect themselves from outside and online threats. Text mining and intelligence analysis also helps companies and businesses by providing more accurate insights into a wider range of documents than previously accessible. It also helps to determine what customers are looking for and to use the most natural language possible to appeal to customer needs and sensibilities.
Text analysis and mining isn’t just useful for businesses and corporations, however. It can actually be beneficial for national security, in that opinion mining and text analysis can actually increase border security. It does so by identifying dangers not only at our country’s borders but also at screening time as well as identifying which potential dangers will require follow up. It also helps to predict future issues of security and safety that will occur at our borders.
Facebook is a company that has already broken into the text analysis and data mining field. Because it is so user dense – almost 2 billion every month are active worldwide – it produces a huge amount of data constantly. It can use this data to cultivate a Facebook experience for each individual user, predicting what ads they should see and so on. The internet in general is full of more information than ever before – and more is constantly being created. The International Data Corporation (or IDC) has stated that approximately 2 MB of information is created for each individual internet user every single second of the day.
There are four crucial steps to the process of text analysis and text mining. The first requires the initial retrieval of the information. After the information that will be mined has been retrieved, natural language processing must occur. After that, information can be extracted and finally, in the fourth step, data can be mined. Data matching software can then be used effectively and efficiently for many purposes, from national security to company prosperity.
Identity resolution comes down to accurately and correctly identifying your potential customer. This is done no matter what device they are using and no matter where they are. Once your customer has properly been identified you can then make sure that advertising is appropriate for them. No longer is there a one size fits all when it comes to customer relations and fortunately identity resolution applications can help. Identity matching helps target specific customers with specific targeted needs. The current value of such applications is at an estimated 3 billion dollars and is expected to rise to as much as 6 billion by the year 2020.
Text mining is a popular process which is comprised of 4 steps. These steps include retrieving information, language processing, extracting information and then mining data. There are three specific ways that text mining helps businesses. Read below to see the benefits of text mining or using text mining software.
Text mining can provide more accurate insights. It does this across more of a broader range of different sources. It is estimated that less that one percent of data ever gets analyzed. Text mining could help seal this gap and remove that 99%.
Text mining also helps to provide specific services for it’s users. It helps to provide accurate risk and threat detection among users. Along with this detection it is also helpful for identifying compliance of issues too.
Text mining also helps to improve customer engagement. This process is done with natural language processing. This process helps offer early insights into what customers could be thinking. This can help target needs to better suit customers wants.
Identity resolution applications are beneficial in a variety of ways. Seeing how they can help should help you understand how using these applications can improve customer relations. So much new information has been created over the past few years, that it is sometimes hard to keep up with it all and not get lost in the quick changes. With identity resolution applications, technology is getting one step closer to keeping up with the changing times.
Rather than newspapers, television, or print advertising, the primary way to reach customers, both new and old, is through the internet. People are beginning to spend the majority of their time online, whether at work, at home, or on their smartphones. For those people that are seeking out products, information, and specific websites, the first step of doing so online is through a search. It is said that search engines (Google, Bing, Yahoo!, etc.) amount for how 93% of all online experiences begin. Similarly, according to a report from Pew Internet, nearly 60% of all people have said that they have used a search engine to research a product or service. If you’re a local business interested in how you might be able to build brand awareness, you should look into how your business can better your website and social media pages in regards to search engine optimization.
Search engine optimization (SEO) is the process in which search engines filter through webpages to produce traffic based upon “organic” and “natural” search results. These organic search results are chosen based upon specific keywords. Consider if a person using a search engine were to type in “phoenix arizona seo.” What the search engine will do is filter through its database of webpages, searching for the keywords “phoenix,” “arizona,” “seo,” and keyword phrases, such as “phoenix arizona seo.” Results that equate directly to the searched phrase will be the top choices of the search engine, while other searches, say, “phoenix seo,” will be found to be equally relevant. In this way, the webpage will then display its top results, listing the most relevant posts based upon their organic keyword results.
Building brand awareness through SEO is an easy, free way to attract the attention of those using the internet. Nearly 70-80% are said to ignore paid ads on search engines, what are referred to as search engine marketing (SEM), focusing on organic results instead. Similarly, 75% of people that are using a search engine never search past the first page of produced search results. When considering search optimization, the question you might have is just what you can do to build brand awareness. One of the ways in which this can be done is through original content creation.
92% of SEO marketing companies have said that content creation is one of the most effective, easy methods to boosting your local search engine optimization. Likewise, over 75% of all marketers who have utilized SEO campaigns use content creation to specifically build brand awareness through digital marketing. This content creation can be fostered through blog posts hosted on your webpage, updating your site’s title name so it employs popular keywords regarding your industry, or regularly posting through social media. If you’re still unsure of how to take this steps to completion, you can seek out a local SEO company that can help you in creating useful, efficacious content that will build your brand awareness in a local, and possibly global, setting.
A local SEO consultant is an effective way of to build brand awareness in that they will be able to directly target local web and social media users through both analytical and creative content campaigns. When working with one of these companies, you can discuss the ways in which you would like to digitally optimize your business, and they will equally give you suggestions for ways in which they can further help you build brand awareness (optimizing your website for mobile devices, creating multiple social media accounts that directly target local consumers, etc.). By working with one of these SEO firms, you can have a professional business assist you in further optimizing your business and its digital campaigns.
We are likely to see a continued growth in the emergence of digital advertising within the decades to come. To ensure that you and your business are ahead of the game, optimizing your SEO techniques, mobile layout, and social media presence, will not only prove to be beneficial, but paramount for a sustained digital relevance.
A burglar. The name itself means everything. It signifies a person who steals goods, either from a vehicle, home, or other private space. According to one statistic, most do it for drugs–either for drugs themselves or for money to support their habit. The statistics surrounding burglaries are shocking in themselves:
- An astonishing 34% of burglars enter through the front door
- Almost 30% of burglars enter a home through an unlocked door or window
- Most burglaries take place between the hours of 10 in the morning and 3 in the afternoon.
Burglars are more likely to be men, but women burglars are there too and they have different habits than their male counterparts. Female burglars, in general, and according to one study, are more motivated by drugs, while male burglars are more motivated by money.
One study recently came out about the make-up and habits of burglars. The author of the study was Dr. Joseph B. Kuhns from the University of North Carolina, Charlotte. The survey, titled “Understanding Decisions to Burglarize from the Offender’s Perspective,” and was funded through the Alarm Industry Research and Educational Foundation.
Their sample size was 422 incarcerated burglars taken from prisons in three states: North Carolina, Kentucky, and Ohio. The idea was to look at the decision-making processes and methods of those 422 burglars.
What resulted was a 64-page study that revealed the burglars’ motivations, target selection strategies, techniques, gender differences, and effectiveness of deterrence factors such as burglar alarms and video surveillance.
The statistics are a deep detailed look in how burglars operate and what their motivations are. Here are some of the most significant:
- Almost 90% of those surveyed said their top motivations for burglarizing were either drugs (51%) or money (37%), which was often used to support drug habits.
- About half admitted to committing residential burglary, while 31% committed commercial burglaries.
- Most burglars report to entering through open windows or doors, or forcing them open if need be. Only one in eight said they picked locks or used a copied key.
- Men tended to plan more deliberately while women overall were more impulsive.
- Women tended to focus on burglarizing homes in the early afternoon, while men tended to prefer commercial properties late in the evening.
- However, the one thing that stood regardless of gender…
Was the deterrence effect of alarm systems. And this should come as no surprise. Common sense would dictate that someone looking to burglarize a home might think twice if an alarm was going to go off. That alone increases the risk of capture, if the alarm system can notify police or if neighbors hear the alarm and look to see what is happening.
In fact, nine out of ten burglars avoid homes with alarm systems and said if they did encounter an alarm, they would not attack the home. Homes without an alarm or security measure were 300% more likely to be broken into, according to one research study. And the aforementioned research study showed that:
60% of burglars would consider the presence of cameras or other video equipment when selecting a target, and nearly 40% said that it would be a factor in them choosing another target.
Home security systems act as a great deterrent against the burglaries that others choose to do. With home security systems in place, neighbors can sleep soundly knowing that a burglar is very likely to choose another neighborhood, property, or set of properties to burglarize.
Some insurance companies are even offering a 20% discount to homeowners who are looking to have one of many home security systems installed. And the companies that sell home security systems generally have a few options of security based on the level or protection you want.
It is possible to get surveillance systems that function more like video surveillance systems, or ones that have a bluetooth or wireless capability. Some can be managed through a personalized website or through your mobile device. Some have extra capabilities like the ability to notify the police.
What really goes without saying at this point is that many burglars will change their target based solely from the presence of an alarm system. Many will discontinue their attempts upon noticing there is an alarm system and if one goes off, almost all will discontinue the robbery (those that don’t are a small 13%).